RETURN POLICY
Return policy
You have 14 days from the date of receipt to return a product. Return shipping costs are the customer's responsibility.
Return conditions
The product must be unopened and in its original intact packaging. An unsealed chemical product cannot be returned for safety reasons. The return request must be initiated within 14 days of receipt.
Return shipping costs
Return shipping costs are entirely the customer's responsibility. We recommend using a tracked shipping service. Original delivery costs are non-refundable.
Return procedure
Contact us at contact@galvacyl.com with your order number. Wait for our confirmation with the return address. Ship the unopened product and provide us with the tracking number.
Refund
Once the return is received and verified, the refund will be processed within 5 to 10 business days to your original payment method.
⚠️ Important: Any opened or unsealed product cannot be returned or refunded for safety reasons.
